All international sales are final. We do not accept returns from international customers.
Any and all purchases of sale items are final. We do not accept returns for any items on sale.
No returns are allowed for special orders.
To request a return, please contact our RA department at email@example.com. Any return claims must be made within 7 days upon delivery date. All claims and requests for returns must be accompanied by a completed RMA form. Where applicable, we ask that you attach pictures of damages or pictures of incorrect shipment on the RMA form. All returns without a completed RMA form and written communication beforehand will not be processed.
RMA Form Guidelines
Please fill in the required information and include any and all pictures where applicable. If you have been shipped the wrong ratio, please attach pictures of all six items with the size tag showing and include a picture of all six items in one picture. If you have received a defect, please attach pictures of the damages. Access and download our RMA Form: https://docs.google.com/document/d/1qYC84cmljBnITdCqNE6GDXQnJeZzJy8E/edit?usp=sharing&ouid=104198579978579868557&rtpof=true&sd=true
Please allow 24 – 48 hours for reviewal of return authorization requests.
We only issue return authorizations for damages and/or incorrect shipments. Refunds may only be issued for requests that fulfill certain requirements. Any damages are not subject to a refund and are subject to only store credit. All shipping and handling fees are non-refundable.
The customer is responsible for return shipping costs if no prior approval is received or reasons for returns do not include defects and/or incorrect shipment.
A 15% restocking fee will be applied for any unauthorized returns, for any refused and unaccepted packages, for any items not in their original packaging, and for any packages that do not pertain to damages and/or incorrect shipments.
For replacements due to item defect(s), incorrect shipment, and/or missing item(s), we will be responsible for replacement/exchange shipping costs. Replacements/Exchanges will be shipped through ground shipping only. If the customer wishes for faster shipping, the customer is responsible for shipping costs.
It is the customer’s responsibility to request a cancellation of any orders prior to shipping.
It is the customer’s responsibility to request a return authorization.
It is the customer’s responsibility to provide the correct shipping address on the order. If the order was placed under an incorrect address, it is not our responsibility to amend the issue.
Any orders placed online are not subject to a confirmation notification via email or phone. All orders are considered final.
All ship dates are estimated in-house dates and is not absolute. Due to a high volume of orders, the estimated ship date may be pushed back to the next ship date based on a ‘first come, first serve’ policy.
Due to COVID related delays affecting our supply chain, we are experiencing delays with some styles.
All cancellation requests for any orders or back orders must have prior approval by a written request through messaging or email prior to shipment. Any cancellation requests through phone calls will not be considered as cancelled. Cancellation requests should be made within the 24 – 48 hours from order date and before the order is processed. We reserve the right to charge up to 15% of the value of the cancelled merchandise for handling and if cancellation is approved while the order is being processed. Confirmed cancellations will be reflected in the “Order Status” section under “Status” after they have been approved.